📋 Legal Document

Mnok's Terms & Conditions
Full Guide

Please read these Terms & Conditions carefully before using the mnok platform. They define the rights and responsibilities of both you and us.

Last Updated: August 1, 2026
On This Page
General Rules & Eligibility
Account Registration & Verification
Deposits, Withdrawals & Payments
Bonus & Promotion Terms
Prohibited Activities
Responsible Gaming Policy
Dispute & Appeal Process

Our Core Principles

Key highlights of mnok's Terms & Conditions at a glance

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Account

Single Account Policy

Each member may register only one account on mnok. Creating multiple accounts will result in all accounts being permanently closed, and any accumulated balance may be forfeited.

⚖️
Fairness

Transparent & Fair Gaming Guaranteed

All our games are RNG (Random Number Generator) certified. Results cannot be manipulated in any way. Every game is conducted with complete fairness and transparency.

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Payment

Fast & Secure Payment Processing

Withdrawals via Mobile Pay, Nagad, and Rocket are processed in just 5 minutes. All transactions are encrypted and auditable. No hidden charges — that's our promise.

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Bonus

Bonus terms are fully transparent

Every mnok bonus offer clearly states its wagering requirements. Read the terms before claiming a bonus — no surprises, no hidden conditions.

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Security

Data Protection & Privacy

Your personal information is never sold or shared with third parties. All data is protected with 256-bit SSL encryption.

❤️
Responsible Gaming

Responsible Gaming Policy

We believe in responsible gaming. Self-exclusion, deposit limits, and session timers are always available to help you stay in control.

Important Notice

By registering or using an account on the mnok platform, you are considered to have fully read and accepted these Terms & Conditions. You must be 18 years of age or older.

01

General Rules & Introduction

These Terms & Conditions ("Terms") form a legally binding agreement between the mnok platform and its members. By accessing the mnok website, mobile app, or any related service, you are deemed to have read and accepted these Terms.

Mnok is an online gaming and Sports Betting platform providing entertainment services to members in Bangladesh. Our goal is to deliver the highest quality gaming experience — responsibly and by the rules.

Mnok reserves the right to modify these terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

Please Note
  • These terms apply to both the user and mnok.
  • These terms & conditions shall serve as the final reference in any dispute.
  • If you have questions about these terms, please contact our support team.
02

Account Registration & Eligibility

You must be at least 18 years old to open an account on mnok. Account registration by minors is strictly prohibited, and any such account will be closed immediately upon detection.

Information provided at registration

You are required to provide truthful, accurate, and complete information when opening an account. Providing false or misleading information may result in your account being closed at any time.

  • Full Name (as per National ID)
  • Date of Birth (for age verification)
  • Active mobile number
  • Valid email address
  • Preferred Payment Method

KYC (Know Your Customer) Verification

To ensure security, mnok follows a KYC verification process. You may be required to verify your identity before making a withdrawal or for transactions above a certain amount. This process may require a copy of your national ID or passport.

Each member may hold one account only. Creating multiple accounts using the same identity, device, IP address, or payment method is strictly prohibited. Any violation may result in all associated accounts being closed and balances forfeited.

03

Deposit, Withdrawal & Payment Terms

Mnok supports Mobile Pay, Nagad, and Rocket for deposits and withdrawals. All payment transactions are fully encrypted and secure. We do not charge any additional processing fees.

Deposit Rules

  • Minimum Deposit Amount:৳500
  • Maximum single deposit: subject to applicable limits
  • Only use payment methods registered in your own name
  • Deposits from third-party accounts are not accepted
  • Deposits are typically credited to your account instantly

Withdrawal Rules

  • Minimum withdrawal amount: ৳500
  • Withdrawal processing time: up to5 Minutes
  • Withdrawals may be withheld if bonus wagering requirements are not met
  • Large withdrawals may be delayed if KYC verification has not been completed
  • Withdrawals must be made using the same method used for the deposit
Anti-Money Laundering Policy

Mnok complies with international AML (Anti-Money Laundering) standards. If suspicious transactions or money laundering attempts are detected, the account may be temporarily or permanently suspended for investigation, and the relevant authorities may be notified.

04

Bonus & Promotion Terms

Mnok offers a variety of bonuses and promotional offers for members. Each bonus, however, has its own terms and restrictions, which must be read carefully before claiming.

Welcome Bonus

New members can receive a welcome bonus of up to 200% on their first deposit. To cash out this bonus, the required wagering multiplier must be met. Withdrawing directly after receiving the bonus without completing the wagering requirements will result in forfeiture of the bonus.

General Bonus Terms

  • The same bonus cannot be claimed more than once
  • The validity period for using a bonus will be stated on the offer page
  • You cannot claim another bonus while one is already active (unless explicitly permitted)
  • Bonuses may apply to specific games or categories only
  • Mnok reserves the right to cancel bonuses if fraud or abuse is suspected
  • Wagering requirements may also apply to free-spin winnings
Tips

Always read the full terms of an offer before claiming a bonus. If anything is unclear, our 24/7 support team is here to help.

05

Prohibited Activities & Grounds for Account Closure

Mnok is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and may result in permanent account closure.

  • Creating multiple accounts — for any purpose
  • Bonus Abuse — deliberately attempting to circumvent bonus terms
  • Collusion or Fraud — colluding with other members to manipulate games
  • Use of Software or Bots — automated gaming software or scripts
  • Hacking or System Manipulation — exploiting platform vulnerabilities
  • False identity — operating an account on behalf of another person
  • Money Laundering — using the platform as a channel for illegal transactions
  • Threatening or abusive behavior — towards support staff or other members

If prohibited activity is detected, mnok may suspend the account and freeze the balance without prior notice. In serious cases, legal action may also be taken.

06

Betting Rules & Gaming Policy

Mnok has specific rules for Sports Betting and casino games. Once a bet is confirmed, it cannot be changed or cancelled — so always review all details carefully before placing your bet.

Sports Betting Rules

  • Bets will not be accepted if the account has insufficient balance
  • Live betting odds may change at any time once a match has started
  • If a match is abandoned or suspended, mnok will settle it in accordance with standard rules
  • Mnok is not liable for losses resulting from betting errors

Casino Game Rules

  • The RTP (Return to Player) rate for all games is determined by the respective game providers
  • If a game is interrupted due to technical issues, any unsettled bets will be refunded
  • If a bug or abnormal result occurs in any game, mnok reserves the right to void that round
07

Responsible Gaming Policy

Mnok is a strong believer in responsible gaming. Gaming is meant for entertainment — not addiction. We want every member to enjoy games in a controlled and enjoyable way.

You can set the following limits yourself directly on our platform:

  • Daily / Weekly / Monthly Deposit Limits
  • Session Time Limit — automatic logout after a set period of inactivity
  • Betting Limits — bets may not exceed the specified limit
  • Self-Exclusion — from 7 days to permanent account closure
  • Cooling-Off Period — taking a temporary break from gaming

If you are concerned about your gaming habits or finding it hard to stay in control, please contact our Responsible Gaming Visit the page or contact our support team directly.

08

Privacy & Personal Data Protection

Mnok places the highest priority on protecting your personal data. We collect your information solely for account management, identity verification, and payment processing purposes.

  • Your information is never sold to third parties
  • Information may be disclosed to authorities only when required by law
  • All data is protected with 256-bit SSL encryption
  • You can request to view your stored data at any time

For more information, visit our Privacy Policy Read the page.

09

Limitation of Liability

Gaming on the mnok platform is entirely at your own discretion and risk. mnok's liability is limited for any losses arising from in-game outcomes, technical issues, or internet disconnection.

  • Unexpected technical errors will be resolved in accordance with the applicable rules
  • Mnok is not responsible for issues arising from the user's own device or connection
  • For errors originating from third-party game providers, that provider's own policy will apply
10

Dispute Resolution & Complaints Process

If you have a concern or complaint, please contact our customer support team first. We typically respond within 24 hours and will work to provide a fair resolution.

How to Submit a Complaint

  • Email: support@mnok.ws — with a detailed description
  • Live Chat: Available 24/7 on the platform
  • Attach supporting evidence (screenshots, transaction IDs) to your complaint

If the support team is unable to resolve the issue, it will be escalated to higher authorities. In all disputes, mnok's final decision will be made in accordance with these Terms & Conditions.

Contact Us Directly

For any questions or complaints:support@mnok.ws

11

Terms Amendment & Cancellation Policy

Mnok reserves the right to update these Terms & Conditions, in part or in full, at any time. Members will be notified of significant changes via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not agree with the changes, please request to close your account.

If any part of these terms is found to be invalid, the remaining provisions will continue in full effect. The date of the latest update will always be noted at the top of this page.

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Now that you know the rules, it's time to play!

Register today under mnok's Terms & Conditions and claim a 200% welcome bonus. A safe, transparent, and trustworthy gaming experience is waiting for you.

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