Mnok FAQ —
All your questions answered here

Standard withdrawals are processed after verification by the support team Within 15–30 minutes Funds are credited directly to your mobile banking. Requests submitted between 12 AM and 6 AM are processed in the morning. VIP members enjoy priority fast withdrawal privileges.

Minimum withdrawal৳300. Daily maximum limits vary by account level. VIP members can withdraw significantly larger amounts at once compared to regular members. For details, VIP Page See details.

There are several possible reasons your withdrawal may be on hold:

• Bonus wagering requirement not met
• Account Verification Pending
• Processing in progress
• Unusual activity is under review

If the issue persists, contact us at support@mnok.ws.

Bonus funds cannot be withdrawn directly. Each bonus has a specificWagering Requirement (such as 5x or 10x) must be completed. Once fulfilled, all winnings can be withdrawn in full. For details, Bonus page See details.

mnok does not charge any withdrawal fees. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their standard cash-out charges as per their policy.

Standard members can withdraw a maximum of3 times you can withdraw. This limit is higher for VIP members. Withdrawing a larger amount at once is more convenient than making multiple small withdrawals.

If rejected, first check the reason — it is usually communicated by email or notification. If a bonus condition was not met, fulfill the requirement; if verification is pending, complete it. If you still cannot determine the reason, contact support@mnok.ws.

New members on their first deposit 100% Welcome Bonus up to a maximum of ৳5,000. For example, deposit ৳1,000 and get an extra৳1,000 in bonus. Full terms and conditions Bonus page and Promotions Page See details.

The wagering requirement is the number of times you must bet through your bonus amount before you can withdraw it. For example, on a ৳1,000 bonus with10x Wagering means you need to place a total of ৳10,000 in bets. Once the requirement is met, all your winnings can be withdrawn in full.

Yes, mnok offers regular members Daily Reload Bonus, Cashback Offers and free bets are offered during special sporting events. To view active offers Promotions Page Check regularly.

In most cases, the bonus is credited automatically right after your deposit. Some special promos require you to enter a code at the time of deposit. If your bonus hasn't arrived, wait 1 hour and then contact support.

Yes, every bonus has an expiry date — usually7 to 30 days. If the wagering requirement is not met within the specified period, the bonus will be forfeited. The bonus validity period is always stated in the offer details.

mnok offers a referral program for inviting friends. When a friend registers and makes their first deposit using your referral link, you receive a specialReferral Bonus you will receive. For full details on the current referral offer on the Promotions page you will receive.

Yes, if you'd rather not fulfill the bonus terms, you can cancel the bonus through Account Settings or by contacting support. However, canceling will also void any winnings tied to that bonus — only your original balance will remain.

If your losses exceed a set amount in any given week, a portion of those losses Cashback is returned as cashback. The cashback rate is typically 5%–15%, and even higher at VIP tiers. Cashback generally carries no wagering requirements.

At mnok, you can bet on football, cricket, tennis, basketball, volleyball, and more 30+ sports categories is available. Bangladeshi players have access to an extensive range of markets, especially for cricket (World Cup, IPL, BPL) and football. For more details Sports Betting See details.

Yes, on mnok In-play or live betting is available. You can place bets at real-time odds while a match is in progress. Odds shift quickly in live betting, so fast decision-making is essential.

Once a bet is confirmed, it generally cannot be cancelled. However, in some markets "Cash Out" option is available — letting you lock in a win or cut your losses before the match ends. This feature is not available on all matches.

If a match is cancelled or abandoned, that bet will be Void (Cancelled) and the full staked amount will be returned to your account. Single bets are unaffected. For multiple bets (accumulators), the voided leg is removed and the remaining selections are settled normally.

The minimum bet is usually ৳20 Starting from. Maximum limits vary by market and event. Higher bet amounts are allowed for major tournaments. VIP members generally enjoy higher bet limits.

On mnok Decimal Odds is used. For example, odds of 2.50 mean you receive a total of ৳250 on a ৳100 bet (including the original stake). Higher odds mean lower probability — but a bigger payout if you win. Sports Betting Guide here you will receive.

Yes.Accumulator or Combo Betyou can combine bets on multiple matches in one. If every leg wins, the odds multiply — giving you the chance at a much bigger payout. However, if any single leg loses, the entire bet is lost.

Yes. mnok uses the latest SSL Encryption Technology to keep all transactions and personal data secure. Your information is never sold to third parties. For more details, Privacy Policy Read more.

Account Settings → Security → Two-Factor Authentication Go to the option and activate mobile OTP. You will then receive an OTP on your registered number at login and withdrawal. This is the most effective security for your account.

You can change your password from Account Settings while logged in. If you're unable to log in, on the login page Click "Forgot Password?" to reset via OTP. Always use a strong password.

Instantly Change Password and support@mnok.ws. Our security team will investigate and secure your account. Never share your password or OTP with anyone — mnok will never ask for this information.

Always directly mnok.ws Type the address directly to visit the site. Never click on unfamiliar links. mnok will never ask for your password or banking details via SMS or any other channel. If you notice anything suspicious, contact support immediately.

Yes, all your transactions and personal information are completely confidential. Your data is never shared with any third party except where required by law. Privacy Policy to learn more.

Every mnok member is automatically enrolled in the loyalty program. On every bet/deposit, Earning Points and by accumulating points to reach higher tiers, you can unlock VIP benefits. For more details VIP Page See details.

VIP members receive:

• Fast Withdrawal Processing
• Higher bonus and cashback rates
• Dedicated Account Manager
• Invitations to exclusive events and tournaments
• Higher Betting Limits

A set number of loyalty points is earned for every ৳100 wagered. Point rates may differ between Sports Betting and casino games. Accumulated points can be converted to balance or redeemed for special rewards.

Yes, if your account remains inactive for an extended period or there is insufficient activity within a set period, VIP Tier Re-evaluation may occur. However, benefits already earned are not revoked immediately — a grace period is typically provided.

Yes, higher-tier VIP members Dedicated Personal Manager who provides direct assistance via WhatsApp or phone. This offers a much faster and more personalised service than standard live chat.

No, loyalty points non-transferable. These apply only to the account in which they were earned. Selling or gifting points is also against the rules.

Exclusive tournament invitations are sent automatically based on your VIP tier. on the Promotions page View the list of active tournaments. Contact support for details on any specific tournament.